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Free Shipping & Returns: 30-Day Returns
Last Updated: June 2026
Business Name: Crio Solar (Pty) Ltd
Company Registration Number: 2021/978124/07
VAT Number: 4550314290
Physical Address:
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email Address: info@criosolar.com
Crio Solar delivers products throughout South Africa. Delivery services are available to residential, commercial, agricultural, and industrial customers located within South Africa.
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM South African Standard Time (SAST) are typically processed on the same business day. Orders placed after the daily cut-off time may be processed on the next business day.
While we aim to process all orders promptly, processing times may vary during periods of high demand, supplier delays, or public holidays.
Most orders are delivered within 2 to 7 business days from the date of dispatch, depending on the delivery destination and courier network coverage.
Remote or outlying areas may require additional delivery time.
Delivery estimates are provided in good faith but are not guaranteed, as delays may occasionally occur due to circumstances beyond our reasonable control.
Shipping charges are calculated during checkout based on factors such as:
The final shipping cost will be displayed before payment is completed.
Once your order has been dispatched, you may receive shipment tracking information via email where available.
Customers can use the tracking details provided to monitor the progress of their delivery.
We strive to maintain accurate inventory levels on our website. However, stock availability may occasionally differ from displayed quantities.
If an item becomes unavailable after an order has been placed, Crio Solar will contact the customer to discuss available options, which may include:
Customers may request a delivery address change before an order has been dispatched.
Once an order has been handed to the courier, delivery address changes may not be possible and additional charges may apply.
While we work with reputable courier partners, delivery times are estimates only.
If your order has not arrived within the expected delivery period, please contact us at info@criosolar.com and we will investigate the matter with the courier service provider.
Crio Solar takes reasonable steps to ensure products are packaged securely for transport.
If a shipment is lost or arrives damaged, customers must notify us as soon as reasonably possible after delivery.
Where a parcel is confirmed lost by the courier company, Crio Solar will, at its discretion and subject to investigation outcomes, arrange a replacement product or provide an appropriate refund.
Damaged deliveries must be reported within 48 hours of receipt and supported by photographs of the packaging and affected products.
Customers may request cancellation of an order before it has been dispatched.
If an order has already been shipped, cancellation requests will be handled in accordance with our Refund & Returns Policy.
For any delivery, shipping, or order-related enquiries, please contact:
Crio Solar (Pty) Ltd
25 Stellenberg Road, Cape Town, Western Cape, 7500, South Africa
Email: info@criosolar.com
Crio Solar is committed to providing reliable delivery services and keeping customers informed throughout the fulfilment process.
Last Updated: June 2026
Business Name: Crio Solar (Pty) Ltd
Company Registration Number: 2021/978124/07
VAT Number: 4550314290
Physical Address:25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email Address: info@criosolar.com
At Crio Solar, customer satisfaction is important to us. We understand that circumstances may arise where a product needs to be returned, exchanged, repaired, or refunded.
This Refund & Returns Policy is designed to comply with applicable South African consumer protection laws, including the Consumer Protection Act, 2008 (CPA), while providing clear guidance for customers purchasing solar products, batteries, inverters, generators, and related equipment from our online store.
If you change your mind about a purchase, you may request a return within 30 calendar days of receiving your order.
To qualify for a change-of-mind return:
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed in writing.
Once the returned product has been inspected and approved, a refund will be processed to the original payment method used during purchase.
Original delivery charges are non-refundable unless required by applicable law.
If you receive a product that differs from what was ordered, please notify us within 7 days of delivery.
Upon verification, Crio Solar will arrange collection or return of the incorrect item and provide either:
No additional shipping charges will apply in these circumstances.
If a product arrives damaged, faulty, or not functioning as intended upon delivery, customers must notify Crio Solar as soon as reasonably possible and preferably within 48 hours of receiving the order.
Supporting photographs and a description of the issue may be requested to assist with assessment.
Where a product is confirmed to be defective upon arrival, Crio Solar may, depending on the circumstances:
Any such remedy will be provided in accordance with applicable South African consumer protection laws.
Many products sold by Crio Solar are covered by manufacturer warranties.
Warranty periods vary by manufacturer and product category.
Where a product develops a defect during the applicable warranty period, customers should contact us at:
To assist with processing a warranty claim, customers may be asked to provide:
Products returned for warranty assessment may be inspected by the manufacturer, distributor, or authorised service provider before a claim is approved.
Where a valid warranty claim is confirmed, the customer may receive:
The following items may not qualify for return unless defective or required by law:
To initiate a return, please contact:
Email: info@criosolar.com
Please include:
Returns sent without prior authorisation may experience delays in processing.
Approved refunds will be processed using the original payment method whenever reasonably possible.
Refund processing times may vary depending on payment providers and financial institutions.
Once a refund has been approved and processed by Crio Solar, it may take several business days for the funds to appear in the customer's account.
Nothing contained in this policy limits, excludes, or replaces any rights available to consumers under applicable South African law, including rights granted under the Consumer Protection Act, 2008.
Customers retain all statutory rights relating to defective goods, product quality, and consumer protection.
Crio Solar (Pty) Ltd
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email: info@criosolar.com
We are committed to resolving customer concerns fairly, efficiently, and in accordance with South African consumer protection requirements.
