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Payment Policy

Payment Policy

Last Updated: June 2026

Company Information

Business Name: Crio Solar (Pty) Ltd

Company Registration Number: 2021/978124/07

VAT Number: 4550314290

Physical Address:
25 Stellenberg Road
Parow, Cape Town
Western Cape, 7500
South Africa

Email Address: info@criosolar.com

Payment Methods

Crio Solar offers secure and convenient payment options for customers purchasing products through our website.

We currently accept the following payment methods:

  • Visa Credit Cards

  • Visa Debit Cards

  • Mastercard Credit Cards

  • Mastercard Debit Cards

  • Electronic Funds Transfer (EFT)

All payments must be made in South African Rand (ZAR).

Secure Card Payments

Card payments are processed through secure payment gateways that utilize industry-standard encryption and security protocols to protect customer information.

Crio Solar does not store or have access to customers' full card details.

All card transactions are subject to validation and authorization by the issuing bank or payment provider.

Electronic Funds Transfer (EFT)

Customers may choose to pay via EFT directly from their South African bank account.

When selecting EFT as a payment method:

  • Payment must be completed using the banking details provided at checkout.

  • Orders paid via EFT will only be processed once the funds have cleared in our bank account.

  • Proof of payment may be requested to assist with payment verification.

  • EFT payments may take up to 1–3 business days to reflect, depending on the banking institution.

Products will not be dispatched until payment confirmation has been received.

Payment Verification

To protect customers and prevent fraudulent transactions, Crio Solar reserves the right to verify payment information before processing an order.

Additional verification may be requested where necessary.

Failure to provide requested verification information may result in order delays or cancellation.

Pricing and Billing

All prices displayed on our website are listed in South African Rand (ZAR).

Prices are subject to change without prior notice.

The total amount payable, including any applicable shipping charges, will be displayed during checkout before payment is completed.

Customers are responsible for ensuring that billing and payment information provided is accurate and up to date.

Failed or Declined Transactions

If a payment is declined or cannot be successfully processed:

  • The order will not be confirmed.

  • No products will be reserved until payment is successfully completed.

  • Customers should contact their bank or card issuer if payment issues persist.

Refund Payments

Where a refund is approved in accordance with our Refund & Returns Policy, refunds will generally be issued using the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or banking institution.

Contact Information

For payment-related enquiries, please contact:

Crio Solar (Pty) Ltd

25 Stellenberg Road

Parow, Cape Town

Western Cape, 7500

South Africa

Email: info@criosolar.com

Crio Solar is committed to providing secure, transparent, and reliable payment options for all customers.