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Continue ShoppingLast Updated: June 2026
Business Name: Crio Solar (Pty) Ltd
Company Registration Number: 2021/978124/07
VAT Number: 4550314290
Physical Address:
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email Address: info@criosolar.com
Crio Solar delivers products throughout South Africa. Delivery services are available to residential, commercial, agricultural, and industrial customers located within South Africa.
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM South African Standard Time (SAST) are typically processed on the same business day. Orders placed after the daily cut-off time may be processed on the next business day.
While we aim to process all orders promptly, processing times may vary during periods of high demand, supplier delays, or public holidays.
Most orders are delivered within 2 to 7 business days from the date of dispatch, depending on the delivery destination and courier network coverage.
Remote or outlying areas may require additional delivery time.
Delivery estimates are provided in good faith but are not guaranteed, as delays may occasionally occur due to circumstances beyond our reasonable control.
Shipping charges are calculated during checkout based on factors such as:
Delivery destination
Product weight and dimensions
Courier service availability
Order value
The final shipping cost will be displayed before payment is completed.
Once your order has been dispatched, you may receive shipment tracking information via email where available.
Customers can use the tracking details provided to monitor the progress of their delivery.
We strive to maintain accurate inventory levels on our website. However, stock availability may occasionally differ from displayed quantities.
If an item becomes unavailable after an order has been placed, Crio Solar will contact the customer to discuss available options, which may include:
Waiting for new stock to arrive;
Selecting an alternative product; or
Receiving a full refund for the unavailable item.
Customers may request a delivery address change before an order has been dispatched.
Once an order has been handed to the courier, delivery address changes may not be possible and additional charges may apply.
While we work with reputable courier partners, delivery times are estimates only.
If your order has not arrived within the expected delivery period, please contact us at info@criosolar.com and we will investigate the matter with the courier service provider.
Crio Solar takes reasonable steps to ensure products are packaged securely for transport.
If a shipment is lost or arrives damaged, customers must notify us as soon as reasonably possible after delivery.
Where a parcel is confirmed lost by the courier company, Crio Solar will, at its discretion and subject to investigation outcomes, arrange a replacement product or provide an appropriate refund.
Damaged deliveries must be reported within 48 hours of receipt and supported by photographs of the packaging and affected products.
Customers may request cancellation of an order before it has been dispatched.
If an order has already been shipped, cancellation requests will be handled in accordance with our Refund & Returns Policy.
For any delivery, shipping, or order-related enquiries, please contact:
Crio Solar (Pty) Ltd
25 Stellenberg Road, Cape Town, Western Cape, 7500, South Africa
Email: info@criosolar.com
Crio Solar is committed to providing reliable delivery services and keeping customers informed throughout the fulfilment process.
