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Continue ShoppingLast Updated: August 2026
At Crio Solar (Pty) Ltd, we aim to make the delivery process as straightforward and reliable as possible. This Shipping & Delivery Policy explains how we handle orders, shipping charges, processing, and delivery within South Africa.
Please review this information before placing an order. The delivery options and shipping charges displayed during checkout are the applicable details for your specific order.
Crio Solar currently delivers to residential and business addresses throughout South Africa, subject to courier availability.
We currently do not provide international shipping.
Orders are fulfilled and dispatched from our South African operations.
Business Address:
25 Stellenberg Road
Cape Town
Western Cape
7500
South Africa
Shipping charges are calculated at checkout and may depend on the delivery address, product size, weight, and applicable courier requirements.
The shipping amount applicable to your order will be displayed before you complete your purchase.
Crio Solar may occasionally provide free-shipping promotions. Where such an offer is available, the applicable terms and conditions will be clearly communicated on the website.
A free-shipping promotion will not normally be applied retrospectively to orders placed before the promotion became available.
Orders are generally prepared for dispatch within 1–2 business days, Monday to Friday.
Processing includes order verification, preparation, packaging, and handover to the relevant delivery provider.
Our normal order cut-off is 12:00 PM SAST, Monday to Friday.
Orders placed after this time will generally begin processing on the next business day.
Orders received on Saturdays, Sundays, or South African public holidays will normally be processed on the next available business day.
After an order has been processed and handed over to the courier, delivery generally takes 3–6 business days.
The estimated overall delivery period is therefore:
1–2 business days processing + 3–6 business days transit = approximately 4–8 business days.
These timeframes are estimates and should not be regarded as guaranteed delivery dates. Delivery may take longer because of courier delays, severe weather, public holidays, remote-area deliveries, road conditions, high seasonal volumes, or circumstances outside our reasonable control.
Where a delivery estimate is provided at checkout, that estimate should be used as the most relevant indication for your order.
Once your order has been dispatched, available tracking information will be sent to the email address or mobile number provided when the order was placed.
Tracking may take approximately 24–48 hours to become active after the courier receives the parcel.
If you have not received tracking information within a reasonable period after your order was expected to be dispatched, please contact us at info@criosolar.com.
Customers are responsible for providing complete and accurate delivery information.
Please carefully check your:
Full name or business name
Street address
Suburb
City or town
Province
Postal code
Contact number
If you discover an error in your delivery details, contact Crio Solar as soon as possible.
We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the courier.
A delivery may be unsuccessful where an address is incomplete or incorrect, the recipient is unavailable, delivery is refused, access to the property is restricted, or other circumstances prevent the courier from completing delivery.
If a parcel is returned to Crio Solar because of circumstances attributable to the customer, additional delivery charges may apply if the customer requests another delivery attempt.
Any applicable refund will be handled according to our Refunds & Returns Policy.
Although we work to meet our estimated delivery times, delays can occasionally occur.
Possible causes include:
Severe weather or flooding
Road closures
Courier disruptions
High delivery volumes
Public holidays
Remote-area delivery requirements
Operational disruptions
Incorrect delivery information
Other circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide available updates.
Please contact Crio Solar as soon as reasonably possible if your order arrives damaged, is lost in transit, or contains an incorrect product.
Email: info@criosolar.com
Phone: 021 932 8444
Please provide your order number and, where applicable, photographs or video showing the product and packaging.
We will investigate the matter with the relevant courier or fulfillment provider and work toward an appropriate resolution in accordance with our Refunds & Returns Policy and applicable South African consumer protection legislation.
Where possible, please keep the original packaging and damaged product until we have had an opportunity to assess the issue.
If you need to cancel an order, please contact us as soon as possible:
Email: info@criosolar.com
Phone: 021 932 8444
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may need to be followed.
Crio Solar does not currently offer standard express or same-day delivery.
If a special delivery option becomes available for a particular product or promotion, the applicable cost and delivery timeframe will be communicated before the order is completed.
Customers will be shown the applicable shipping cost and available delivery information during checkout.
Before completing an order, please review your delivery address, shipping charges, and other order details carefully.
Crio Solar aims to keep the shipping information shown on our website and product listings consistent with the information applicable at checkout.
For questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Crio Solar (Pty) Ltd
Registration: 2021/978124/07
VAT: 4550314290
Address: 25 Stellenberg Road, Cape Town, Western Cape, 7500, South Africa
Phone: 021 932 8444
Email: info@criosolar.com
Support Hours: Monday–Friday, 08:00–17:00 SAST
