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Continue ShoppingLast Updated: June 2026
Crio Solar (Pty) Ltd ("Crio Solar", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), applicable South African laws, and industry best practices.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our business.
Business Name: Crio Solar (Pty) Ltd
Company Registration Number: 2021/978124/07
VAT Number: 4550314290
Physical Address:
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email Address: info@criosolar.com
We may collect information that you voluntarily provide when:
Creating an account;
Placing an order;
Requesting a quotation;
Contacting customer support;
Subscribing to marketing communications;
Participating in promotions or surveys.
The information collected may include:
Full name;
Email address;
Telephone number;
Billing address;
Delivery address;
Company information (where applicable);
Order and transaction history;
Payment confirmation information;
Communication records relating to enquiries and support requests.
We may also automatically collect certain technical information when you visit our website, including:
IP address;
Browser type;
Device information;
Website usage data;
Cookies and analytics information.
We use personal information only for legitimate business purposes, including:
Processing and fulfilling orders;
Delivering products and services;
Providing customer support;
Managing returns, refunds, and warranty claims;
Communicating regarding orders and account activity;
Improving website functionality and customer experience;
Detecting and preventing fraud or unauthorized activity;
Complying with legal and regulatory obligations;
Sending marketing communications where consent has been provided or where permitted by law.
Crio Solar processes personal information where:
It is necessary to fulfil a contract with you;
You have provided consent;
We are required to comply with legal obligations;
Processing is necessary to protect legitimate business interests while respecting your privacy rights.
Payments made through our website are processed by secure third-party payment service providers.
Crio Solar does not store complete credit card or debit card details on its systems.
Payment providers are responsible for processing payment information securely in accordance with applicable security standards.
We do not sell, rent, or trade personal information to third parties.
We may share personal information with trusted service providers where necessary to operate our business, including:
Courier and delivery partners;
Payment service providers;
Website and hosting providers;
Technology and security service providers;
Professional advisers where required;
Government authorities where disclosure is required by law.
Any third party receiving personal information is required to process it lawfully and securely.
Our website may use cookies and similar technologies to:
Improve website functionality;
Remember user preferences;
Measure website performance;
Understand visitor behaviour;
Enhance customer experience.
You may adjust your browser settings to manage or disable cookies, although some website features may not function correctly if cookies are disabled.
Where permitted by law, we may send information regarding products, services, promotions, and special offers.
You may unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link included in marketing emails; or
Contacting us directly at info@criosolar.com.
We will honor all unsubscribe requests promptly.
Crio Solar takes reasonable technical and organisational measures to protect personal information against:
Loss;
Unauthorized access;
Disclosure;
Alteration;
Misuse;
Destruction.
While no system can guarantee absolute security, we continuously review our security practices to protect customer information.
Personal information is retained only for as long as reasonably necessary to:
Fulfil the purposes described in this policy;
Maintain business records;
Resolve disputes;
Meet legal, tax, accounting, and regulatory requirements.
When information is no longer required, it will be securely deleted, destroyed, or anonymised.
Subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of information where legally permissible;
Object to certain processing activities;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Regulator of South Africa.
Requests relating to personal information may be submitted to:
Email: info@criosolar.com
Our website may contain links to external websites operated by third parties.
Crio Solar is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those websites separately.
Our products and services are intended for adults and businesses.
We do not knowingly collect personal information from children under the age of 18 without appropriate legal consent.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology.
The latest version will always be available on our website and will indicate the effective date at the top of the policy.
If you have any questions regarding this Privacy Policy or how we process personal information, please contact:
Crio Solar (Pty) Ltd
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email: info@criosolar.com
Crio Solar is committed to protecting customer privacy and handling personal information responsibly, transparently, and in accordance with South African law.
