Crio Solar delivers solar products and energy solutions throughout South Africa. Delivery times and availability may vary depending on your location and courier coverage.
2. How long does delivery take?
Most orders are delivered within 2–7 business days after dispatch. Delivery to remote or outlying areas may take slightly longer.
3. What payment methods do you accept?
We currently accept:
Visa Credit Cards
Visa Debit Cards
Mastercard Credit Cards
Mastercard Debit Cards
Electronic Funds Transfer (EFT)
All payments are processed securely.
4. Can I return a product if I change my mind?
Yes. We offer a 30-day return period for eligible products. Returned items must be unused, in their original packaging, and in a resalable condition. Please refer to our Refund & Returns Policy for full details.
5. Do your products come with a warranty?
Many of our products include manufacturer warranties. Warranty periods vary depending on the product and brand. Please check the product description or contact us for warranty information before purchasing.
6. How can I track my order?
Once your order has been dispatched, you may receive tracking information via email. You can use the tracking details provided to monitor the progress of your shipment.
7. What should I do if my product arrives damaged?
If your order arrives damaged or faulty, please contact us as soon as possible and preferably within 48 hours of delivery. Include photographs of the product and packaging so we can assist you promptly.
8. Do I need a professional installer for solar equipment?
For safety and optimal performance, Crio Solar recommends that solar systems, inverters, batteries, and related electrical equipment be installed by a qualified and licensed professional.
9. What happens if an item is out of stock after I place an order?
If a product becomes unavailable after an order has been placed, we will contact you to discuss available options, including waiting for new stock, selecting an alternative product, or receiving a refund.
10. How can I contact Crio Solar?
You can contact our customer support team using the details below:
