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Continue ShoppingLast Updated: August 2026
Welcome to Crio Solar (Pty) Ltd.
These Terms of Service ("Terms") set out the conditions that apply when you access or use our website, browse our products, create an account, place an order, or purchase products from Crio Solar.
By using our website or completing a purchase, you confirm that you have read and understood these Terms and agree to be bound by them, together with our Privacy Policy, Shipping & Delivery Policy, and Refunds & Returns Policy.
If you do not agree with these Terms, please do not use our website or place an order.
These Terms are intended to comply with applicable South African legislation, including the Electronic Communications and Transactions Act 25 of 2002 (ECTA), Consumer Protection Act 68 of 2008 (CPA), Protection of Personal Information Act 4 of 2013 (POPIA), Promotion of Access to Information Act 2 of 2000 (PAIA), and other applicable laws.
Nothing in these Terms is intended to remove, restrict, or waive any legal or consumer right that cannot lawfully be excluded or limited.
Crio Solar (Pty) Ltd operates an online retail business supplying solar, power, energy, and related products to customers in South Africa.
Company: Crio Solar (Pty) Ltd
Registration Number: 2021/978124/07
VAT Number: 4550314290
Website: criosolar.com
Email: info@criosolar.com
Telephone: 021 932 8444
Physical Address: 25 Stellenberg Road, Cape Town, Western Cape, 7500, South Africa
Support Hours: Monday–Friday, 08:00–17:00 SAST
Additional statutory business information may also be displayed on the website where applicable.
For these Terms:
"Customer", "you", or "your" refers to any individual or legal entity using the website or purchasing products from Crio Solar.
"Crio Solar", "we", "us", or "our" refers to Crio Solar (Pty) Ltd.
"Website" refers to criosolar.com and the webpages operated by Crio Solar.
"Product" or "Products" means goods displayed and offered for sale through the Website.
"Order" means a purchase request submitted by a Customer for one or more Products.
"Business Day" means Monday to Friday, excluding South African public holidays.
"Content" means information and material made available on the Website, including text, photographs, graphics, product descriptions, specifications, logos, videos, reviews, software, and other material.
By accessing the Website, creating an account, or placing an Order, you confirm that:
You have reviewed these Terms;
You understand and accept them;
You will comply with the requirements contained in these Terms;
Information supplied by you is accurate and complete;
You are legally able to enter into the transaction; and
You will use the Website for lawful purposes.
If you purchase on behalf of a company, organisation, or other legal entity, you confirm that you have the authority to enter into the transaction on that entity's behalf.
The Website may only be used for legitimate and lawful purposes.
You must not:
Use the Website for illegal activities;
Attempt to access systems or information without authorisation;
Interfere with Website security or operation;
Upload viruses, malware, or harmful code;
Attempt to access another customer's account;
Scrape, copy, or automatically collect Website information without permission;
Provide false or misleading identity information;
Place fraudulent Orders;
Abuse discounts or promotional offers;
Use a payment method without proper authorisation; or
Engage in conduct that could reasonably harm Crio Solar, its customers, service providers, or Website.
We may restrict or terminate access where we reasonably believe that these Terms or applicable law have been breached.
We make reasonable efforts to ensure that the information published about our Products is accurate and kept reasonably current.
Product information may include:
Product names;
Photographs;
Descriptions;
Technical specifications;
Dimensions;
Compatibility information;
Pricing;
Stock information;
Manufacturer details; and
Warranty information where applicable.
Images may be used for illustrative purposes and may not always represent every detail of the physical product.
Packaging, labels, colours, or product appearance may differ slightly from website images where manufacturers update their product presentation.
Customers should carefully review the specifications and information provided before purchasing.
If you are uncertain about a Product's specifications, compatibility, or intended use, please contact Crio Solar before placing your Order.
Customers are responsible for considering whether a Product is appropriate for their particular requirements where suitability depends on circumstances specific to the customer.
This is especially important for solar panels, batteries, inverters, electrical equipment, backup power systems, and other technical products.
Products requiring electrical installation, configuration, structural work, or specialist installation should be installed by a suitably qualified professional.
Crio Solar does not guarantee that every Product will be appropriate for every electrical installation, environment, load requirement, configuration, or application.
Any general product information or guidance provided by Crio Solar should not be treated as a replacement for professional electrical, engineering, or technical advice where such advice is required.
Nothing in this section limits any consumer rights relating to defective or incorrectly described Products.
Products displayed on the Website are subject to availability.
Displaying a Product online does not guarantee that it will remain available until an Order has been accepted and confirmed.
If a Product becomes unavailable after an Order has been submitted, we will make reasonable efforts to notify the Customer.
Where we cannot fulfil an Order because the Product is unavailable, the applicable remedy will be provided, including a refund where required.
Unless otherwise stated, prices on the Website are shown in South African Rand (ZAR).
Prices will include applicable taxes where required by law.
The price applicable to an Order will generally be the price displayed when the Customer completes the purchase, subject to obvious pricing errors and applicable legal requirements.
Where shipping charges apply, these will be shown separately before the purchase is completed.
Crio Solar may change Product prices from time to time. Changes to pricing will not normally affect an Order that has already been validly accepted, except where permitted or required by law.
We take reasonable steps to ensure that Product prices and information are accurate.
If a Product has been displayed at an obviously incorrect price due to a typographical, technical, system, or other error, we may contact the Customer to clarify the situation.
Where permitted by law, Crio Solar may cancel an Order affected by an obvious pricing error and refund any payment already received.
We will not deliberately use an obvious pricing error to unfairly disadvantage a Customer.
Discounts, promotional codes, sales, bundles, special offers, and other promotional campaigns may have their own terms.
Unless stated otherwise:
Promotional offers cannot be exchanged for cash;
Promotional codes may be subject to usage limitations;
Offers may apply only to selected Products;
Promotions may have specific start and end dates;
Promotional discounts generally cannot be applied retrospectively; and
Additional terms may apply to individual promotional campaigns.
A promotional benefit already applied to a validly accepted Order will not normally be removed unless permitted by law or obtained through fraud, misuse, or an obvious error.
To purchase a Product through the Website, you may need to:
Select the Product and required quantity;
Add the Product to your cart;
Enter your billing and delivery details;
Choose an available delivery option;
Select a payment method;
Review your Order;
Confirm that the information is correct; and
Submit the Order and complete payment where required.
Before submitting your purchase, carefully check:
Product selection;
Quantity;
Price;
Shipping charges;
Delivery address;
Contact information; and
Payment information.
Orders submitted through the Website are electronic transactions and may be governed by the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
By submitting an Order electronically, you agree that transaction-related information may be provided electronically.
This may include:
Order confirmations;
Payment confirmations;
Dispatch notifications;
Delivery tracking;
Customer-service communications;
Refund notifications; and
Other communications necessary to administer your transaction.
Crio Solar may retain electronic transaction records in accordance with applicable law and our Privacy Policy.
After submitting an Order, you may receive an electronic acknowledgement or confirmation at the email address provided during checkout.
Receipt of an automated Order acknowledgement does not necessarily mean that the Order has been finally accepted where additional verification is reasonably required.
Orders may be subject to:
Payment verification;
Stock confirmation;
Fraud screening;
Address verification;
Product availability; and
Other reasonable validation procedures.
If an Order cannot be fulfilled or needs to be cancelled, Crio Solar will communicate this to the Customer and provide the applicable remedy.
Payment must be made using an available payment method displayed during checkout.
Crio Solar may use authorised third-party payment service providers to process transactions.
Payment providers may have their own terms and privacy policies governing payment processing.
Customers should never send complete payment-card details to Crio Solar through ordinary email.
Orders may only be dispatched after payment has been successfully authorised and any necessary verification has been completed.
For security purposes, Crio Solar may review and verify Orders and payment information.
We may delay, reject, or cancel an Order where there are reasonable grounds to suspect:
Fraud;
Unauthorised payment activity;
Identity misrepresentation;
Payment abuse;
Unusual transaction activity;
Repeated fraudulent ordering; or
Other unlawful activity.
Where reasonably necessary, additional information may be requested to verify a transaction.
Information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable law.
Crio Solar provides delivery to eligible residential and commercial addresses throughout South Africa, subject to courier availability.
Our standard estimated delivery period is:
1–2 Business Days processing + 3–6 Business Days transit = approximately 4–8 Business Days total.
These are estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.
Further information about delivery charges, processing times, tracking, and delivery conditions is provided in our Shipping & Delivery Policy, which forms part of these Terms.
Customers must provide a complete and accurate delivery address when placing an Order.
Where delays or failed deliveries result from incorrect or incomplete information supplied by the Customer, Crio Solar will not be responsible for those delays to the extent permitted by law.
If you discover that your delivery details are incorrect after placing an Order, contact us immediately at info@criosolar.com.
We will make reasonable efforts to amend the address before dispatch, but changes cannot be guaranteed once an Order has entered processing or has been handed to the courier.
Estimated delivery times can be affected by circumstances outside Crio Solar's reasonable control.
These may include:
Severe weather;
Flooding;
Road closures;
Courier disruptions;
Public holidays;
High-volume periods;
Remote-area deliveries;
Incorrect delivery information;
Operational interruptions; and
Other circumstances beyond our reasonable control.
Where possible, we will assist customers in obtaining available information about delayed Orders.
Customers should inspect Products after delivery where reasonably possible.
If a Product arrives damaged, incomplete, incorrect, or materially different from what was ordered, contact info@criosolar.com as soon as reasonably possible.
We may request photographs, videos, packaging information, or other details to assist with investigating the issue.
This section does not limit any consumer rights provided by applicable South African law.
Returns, refunds, exchanges, defective Products, damaged Products, and incorrectly supplied Products are handled according to our Refunds & Returns Policy.
Our Refunds & Returns Policy forms part of these Terms.
Eligible standard returns may be requested within 30 calendar days from delivery, subject to the conditions contained in that policy.
Approved refunds are generally processed within 5 business days after the returned Product has been received and inspected, subject to applicable law and the relevant payment provider's processing times.
Nothing in these Terms limits mandatory consumer rights.
Crio Solar recognises and respects the protections provided to consumers under the Consumer Protection Act 68 of 2008 and other applicable legislation.
Depending on the circumstances, customers may have legal rights relating to:
Product quality;
Product safety;
Defective Products;
Products that do not correspond with their description;
Incorrectly supplied Products;
Repairs;
Replacements;
Refunds;
Returns; and
Other statutory remedies.
These rights are separate from any additional voluntary return or warranty arrangements offered by Crio Solar.
No part of these Terms is intended to waive or exclude a mandatory consumer right.
Where a Product is supplied with a manufacturer's warranty or guarantee, the relevant warranty terms may be provided with the Product or communicated to the Customer.
Depending on the Product, warranty claims may be handled by Crio Solar, the manufacturer, distributor, or an authorised service provider.
Customers should keep their Order confirmation and proof of purchase.
Manufacturer warranties do not replace statutory consumer rights that cannot legally be excluded.
If you experience a Product fault, contact info@criosolar.com so that we can advise on the appropriate process.
Some Products sold by Crio Solar involve electrical equipment, batteries, solar systems, inverters, panels, wiring, mounting equipment, or other components that require proper installation and safe operation.
Customers are responsible for:
Following manufacturer instructions;
Observing all safety warnings;
Using suitably qualified installers where required;
Ensuring electrical work complies with applicable requirements;
Using Products only for their intended purpose; and
Following recommended operating and maintenance instructions.
Crio Solar is not responsible, to the extent permitted by law, for damage caused by improper installation, misuse, unauthorised modification, incorrect configuration, or failure to follow manufacturer instructions.
This does not affect mandatory consumer rights.
Where customer accounts are available, you are responsible for keeping your login credentials secure.
If you believe that your account has been accessed without permission, notify Crio Solar as soon as possible.
Accounts must not be used for fraudulent or unlawful activities.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or a material breach of these Terms.
Where the Website allows customers to submit reviews, comments, photographs, or other material, you agree that your submissions must:
Be truthful and based on your genuine experience;
Not contain unlawful, defamatory, abusive, or misleading material;
Not impersonate another person;
Not contain malicious software or harmful code;
Not infringe another person's intellectual-property rights; and
Not disclose another person's personal information without appropriate authority.
By submitting content to Crio Solar, you grant us a non-exclusive, royalty-free right to display and use the submitted content for legitimate purposes relating to our Website, Products, reviews, and marketing, subject to applicable law.
Crio Solar may remove content that breaches these Terms or applicable law.
Customer reviews represent the views of the individual reviewer and do not necessarily represent the views of Crio Solar.
Unless otherwise stated, Website content is owned by Crio Solar or used under licence from the relevant rights holder.
This may include:
Logos;
Brand names;
Text;
Product descriptions;
Photographs;
Graphics;
Videos;
Website layouts;
Software;
Marketing materials; and
Other original Website content.
You may access the Website for personal use or legitimate purchasing purposes.
You may not reproduce, distribute, modify, publish, sell, licence, or commercially exploit Crio Solar's protected content without prior written permission, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
Our Website may contain links to third-party websites or services.
Crio Solar does not control those external websites and is not responsible for:
Their availability;
Their content;
Their privacy practices;
Their terms and conditions;
Their products or services; or
Transactions conducted directly with them.
Use of a third-party service may be governed by that provider's own terms and policies.
We aim to maintain a reliable and functional Website, but we cannot guarantee that the Website will always be:
Available;
Uninterrupted;
Error-free;
Free from technical problems;
Free from harmful components; or
Compatible with every device or browser.
Temporary interruptions may occur because of:
Maintenance;
Website updates;
Hosting problems;
Network failures;
Security incidents;
Technical issues; or
Circumstances beyond our reasonable control.
You must not attempt to compromise or interfere with Website security.
Prohibited activities include attempting to:
Obtain unauthorised access;
Circumvent security measures;
Introduce malicious software;
Interfere with Website servers;
Overload Website infrastructure;
Access another customer's account;
Obtain information through unauthorised methods; or
Conduct security testing without written authorisation.
Suspected security violations may be investigated and appropriate action may be taken.
By using the Website, you agree that Crio Solar may communicate with you electronically where appropriate.
Communications may be sent through:
Email;
SMS;
Telephone;
Website notifications;
Electronic order confirmations; or
Other suitable electronic methods.
Transactional communications are separate from promotional marketing communications.
Customers may opt out of promotional communications in accordance with our Privacy Policy and applicable law.
Opting out of marketing will not prevent essential communications concerning an Order, payment, delivery, refund, account, or security matter.
Personal information collected by Crio Solar is handled in accordance with our Privacy Policy.
The Privacy Policy explains matters including:
Information we collect;
How information is used;
Information security;
Third-party service providers;
Cookies;
Marketing;
Customer privacy rights; and
Privacy complaints.
By using our Website, you acknowledge that personal information may be processed as described in our Privacy Policy and in accordance with applicable law.
Crio Solar may use cookies and similar technologies on the Website.
These technologies may support:
Website functionality;
Shopping-cart functionality;
Customer account access;
Analytics;
Security;
Performance;
Personalisation; and
Marketing where applicable.
Additional information about cookies is available in our Privacy Policy.
Crio Solar may retain electronic records relating to Orders and customer communications in accordance with applicable law and legitimate business requirements.
Records may include:
Order details;
Payment information;
Delivery information;
Customer communications;
Return records;
Refund records; and
Other transaction information.
These records may be used to administer transactions, resolve disputes, comply with legal obligations, and protect the interests of Crio Solar and its customers.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Crio Solar will not be responsible for certain indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in this section removes or limits mandatory consumer rights or liability that cannot legally be excluded.
Where liability may legally be limited, the circumstances of the transaction and applicable South African law will be taken into account.
Crio Solar will not be responsible for delays or failures caused by events that are outside our reasonable control.
Such events may include:
Natural disasters;
Severe weather;
Flooding;
Fire;
Power outages;
Telecommunications failures;
Cybersecurity incidents;
Labour disruptions;
Transport interruptions;
Courier disruptions;
Government action;
Regulatory changes;
War;
Civil unrest; or
Other events that could not reasonably have been prevented or overcome.
Where reasonably possible, we will notify affected customers and take reasonable steps to reduce the impact.
Nothing in this section requires a Customer to indemnify Crio Solar where such an obligation would be prohibited by applicable consumer-protection legislation.
Subject to applicable law, a Customer may be responsible for losses arising from:
Fraudulent use of the Website;
Unauthorised use of another person's payment method;
Deliberate misuse of the Website;
Unlawful conduct;
Material breach of these Terms; or
Infringement of third-party rights caused by content submitted by the Customer.
If you have a concern about a Product, Order, payment, delivery, refund, or service, please contact Crio Solar first.
Email: info@criosolar.com
Telephone: 021 932 8444
We will make reasonable efforts to investigate and resolve legitimate complaints.
If a matter cannot be resolved directly, the parties may make use of applicable statutory complaint procedures, alternative dispute-resolution mechanisms, or the appropriate court process.
Nothing in these Terms prevents a consumer from exercising a legal right to approach a regulator, tribunal, ombud, or court.
Nothing in these Terms prevents customers from exercising their rights under South African law or contacting an appropriate regulatory authority.
Depending on the nature of the issue, this may include the National Consumer Commission, the Information Regulator of South Africa, or another competent authority.
These Terms are governed by the laws of the Republic of South Africa.
Disputes will be dealt with in accordance with applicable South African legislation and the jurisdictional rules applicable to the relevant matter.
Nothing in this section is intended to prevent a consumer from exercising any mandatory legal right to approach a court, tribunal, regulator, ombud, or other authorised dispute-resolution body.
Crio Solar may update these Terms when necessary to reflect changes to:
Our business;
Products and services;
Website functionality;
Technology;
Payment or delivery arrangements;
Applicable legislation; or
Our operating procedures.
The latest version will be published on the Website with the relevant Last Updated date.
Changes will not retrospectively alter rights or obligations that have already arisen from a completed transaction, except where permitted or required by law.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will, where legally possible, be interpreted or modified to make it enforceable.
If this cannot be done, the affected provision will be removed to the extent necessary without affecting the validity of the remaining Terms.
If Crio Solar does not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision.
Any waiver will be considered subject to applicable law.
These Terms, together with the following policies, form the principal terms governing use of the Website and purchases from Crio Solar:
Privacy Policy;
Shipping & Delivery Policy;
Refunds & Returns Policy; and
Any additional terms specifically applicable to a Product, service, promotion, or offer.
Where a conflict exists between these documents, mandatory South African law will prevail.
Nothing in these Terms is intended to:
Remove statutory consumer protections;
Waive rights that cannot legally be waived;
Prevent customers from contacting a competent authority;
Restrict rights provided by the Consumer Protection Act;
Override applicable rights under ECTA;
Remove rights provided under POPIA; or
Limit any other mandatory legal protection.
Where applicable legislation provides a greater protection than these Terms, the applicable legislation will take precedence.
For questions about these Terms, Products, Orders, payments, deliveries, or any of our services, please contact:
Crio Solar (Pty) Ltd
Registration: 2021/978124/07
VAT: 4550314290
Website: criosolar.com
Email: info@criosolar.com
Telephone: 021 932 8444
Physical Address: 25 Stellenberg Road, Cape Town, Western Cape, 7500, South Africa
Support Hours: Monday–Friday, 08:00–17:00 SAST
When contacting us about a specific purchase, please include your Order number so that we can assist you more efficiently.
