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Continue ShoppingLast Updated: June 2026
Welcome to Crio Solar (Pty) Ltd. These Terms & Conditions govern your access to and use of our website, products, and services.
By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you do not agree to these Terms, you should not use our website or place an order.
Business Name: Crio Solar (Pty) Ltd
Company Registration Number: 2021/978124/07
VAT Number: 4550314290
Physical Address:
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email Address: info@criosolar.com
Crio Solar supplies solar energy products and related equipment, including but not limited to:
Solar panels
Solar inverters
Lithium batteries
Backup power systems
Generators
Solar accessories
Energy storage products
Products are offered subject to availability and acceptance of orders.
By using our website, you confirm that:
You are at least 18 years old; or
You are acting with the consent and supervision of a parent, guardian, or authorised representative.
You further confirm that all information provided is accurate and complete.
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability information are accurate.
However:
Product images may differ slightly from actual products.
Manufacturer specifications may change without notice.
Technical information is provided for general guidance purposes.
Product compatibility remains the responsibility of the customer unless otherwise confirmed in writing.
Customers are encouraged to verify technical requirements before purchasing.
All prices displayed on our website are listed in South African Rand (ZAR).
Prices may be updated at any time without prior notice.
The price charged will be the price displayed at the time an order is successfully placed and accepted.
Obvious pricing errors may be corrected before order fulfilment.
Where a genuine pricing error occurs, Crio Solar reserves the right to cancel the affected order and provide a full refund.
Submission of an order does not automatically constitute acceptance by Crio Solar.
An order is considered accepted once payment has been successfully received and the order has been confirmed for processing.
We reserve the right to:
Refuse or cancel orders;
Limit quantities purchased;
Verify customer information;
Decline transactions suspected of fraud or abuse.
Customers will be notified where an order cannot be fulfilled.
We currently accept:
Visa Credit Cards
Visa Debit Cards
Mastercard Credit Cards
Mastercard Debit Cards
Electronic Funds Transfer (EFT)
Orders will only be processed once payment has been successfully authorised and received.
For EFT payments, products may be reserved only after payment reflects in our bank account.
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timeframes are provided as guidelines only and may vary due to circumstances outside our reasonable control.
Customers are responsible for ensuring delivery information is accurate and complete.
Returns, refunds, exchanges, and warranty claims are governed by our Refund & Returns Policy.
Customers retain all rights afforded under applicable South African consumer protection legislation.
Nothing contained in these Terms limits any rights granted by law.
Many products supplied by Crio Solar involve electrical systems and energy storage equipment.
Customers are encouraged to use qualified installers and licensed professionals where appropriate.
Crio Solar is not responsible for damage, injury, loss, or system failures resulting from:
Incorrect installation;
Improper use;
Unauthorised modifications;
Failure to follow manufacturer instructions;
Use of incompatible equipment.
Manufacturer warranties apply where provided by the manufacturer.
Warranty terms, coverage periods, and claim procedures may differ between products and manufacturers.
Customers should retain proof of purchase for warranty purposes.
Warranty coverage does not apply where damage results from misuse, neglect, accidents, improper installation, or unauthorised repairs.
You agree not to:
Use the website unlawfully;
Interfere with website security or functionality;
Attempt unauthorised access to systems or data;
Upload malicious software or harmful content;
Misrepresent your identity.
We reserve the right to restrict access where misuse is detected.
All content displayed on this website, including:
Logos
Branding
Product information
Graphics
Text
Website design
remains the property of Crio Solar or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
To the fullest extent permitted by South African law, Crio Solar shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
Consumer rights provided under applicable legislation remain unaffected.
The collection and processing of personal information are governed by our Privacy Policy and applicable South African privacy legislation, including POPIA.
By using our website, you consent to the processing of personal information as described in our Privacy Policy.
Crio Solar shall not be held liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:
Natural disasters
Power failures
Transport disruptions
Labour disputes
Government actions
Communication failures
Supplier interruptions
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of South African courts where applicable.
Crio Solar may update these Terms & Conditions from time to time.
Updated versions will be published on our website and become effective upon publication.
Continued use of the website after changes have been made constitutes acceptance of the revised Terms.
For questions relating to these Terms & Conditions, please contact:
Crio Solar (Pty) Ltd
25 Stellenberg Road, Cape Town Western Cape, 7500
South Africa
Email: info@criosolar.com
We are committed to conducting business transparently, fairly, and in accordance with South African consumer protection laws.
